Problem Statement

BluSmart driver app-onboarding is designed to achieve self onboarding by drivers without any external assistance. It is observed that drivers often need external assistance for onboarding process, which isn’t meeting self onboarding goal. How might we reduce external assistance in onboarding journey for drivers and make it more intuitive?

Research

BluSmart Driver Interview:

I had a chance to interact with BluSmart Driver Sandeep, having a conversation of 15mins. Trying to find out pains points during Driver app-Onboarding.

Questionnaire:

1. Your name, age, education qualification?
2. where you from? Languages that you know ?
3. What were you doing before joining BluSmart?
4. How you know about BluSmart?
5. Can you please tell me, what procedure you going through during Onboarding?
6. What are the difficulties you face during Onboarding?
7. Any step that can’t understand about driver app during onboarding?
8. Any BluSmart employee help you to understand Onboarding process through Driver app? if yes, then how they help?
9. Is Blusmart onboarding process is lenthy and complex to understand?
10. Any suggestion for Blusmart that we can improve?

Interview Major Insights:

1. Introduction to driver app is start on 2nd day during training.